SarcoLife

SarcoLife Companion Terms of Use

Last updated: 6 October 2026

These terms apply when you use SarcoLife Companion ("SarcoLife"). SarcoLife is operated by Bibian Aletor as an individual ("we", "us"). Contact: sarcolife.health@gmail.com. By creating an account you agree to these terms.

1. What SarcoLife provides

SarcoLife is a digital tool that helps people living with sarcoidosis and other chronic conditions record, organise and understand their own health information. It includes symptom check-ins, medication and appointment tracking, a journal, results and document storage, Health Memory, summaries and Ask SarcoLife.

2. Not medical advice

  • SarcoLife does not provide diagnosis, treatment or personalised medical advice, and is not a healthcare provider.
  • Ask SarcoLife is an AI feature that provides general information and organisational support. It may make mistakes or give incomplete information.
  • Always check important health information with a doctor or other qualified healthcare professional.
  • Do not use SarcoLife for medical emergencies. In an emergency call 999 (or your local emergency number) or go to A&E.
  • You remain responsible for decisions about your healthcare.

3. Your account

  • You must be at least 18 years old to create an account.
  • You must give accurate details and keep your login details secure and private.
  • Tell us promptly at the contact email if you think someone else has accessed your account.

4. Acceptable use

You must not:

  • use SarcoLife for anything unlawful or harmful;
  • upload information about another person without their permission or a lawful right to do so;
  • try to access other people's accounts or data, or interfere with the security or operation of the service;
  • copy, resell or reverse-engineer the service, or use automated tools to scrape it.

5. Subscription and payment

  • Full access to SarcoLife requires a subscription of £4.99 per month (including any applicable VAT), unless we tell you otherwise in the app.
  • Your subscription starts and you are charged when you subscribe, and renews automatically each month until you cancel.
  • Payments are processed securely by Stripe. We do not store your full card details.
  • If we change the price, we will tell you in advance and the new price will apply from your next billing period after the notice. You can cancel before then.

6. Cancellation

  • You can cancel at any time through the subscription-management facility in Profile (Manage subscription).
  • After you cancel, you keep access until the end of the billing period you have already paid for. Your subscription will not renew after that.
  • When your paid access ends, your records remain readable but adding or changing entries is paused until you subscribe again.
  • Nothing in these terms affects your statutory rights as a consumer.

7. Your information and content

You own the information you enter and upload, and you are responsible for it. You give us permission to store and process it only to provide SarcoLife to you. How we handle personal and health information is explained in our Privacy Notice.

8. Our service and content

SarcoLife, its design, software, text and educational content belong to us or our licensors. You may use them for your own personal, non-commercial use while you have an account.

9. Availability and changes

We aim to keep SarcoLife available and working well, but we cannot guarantee it will always be uninterrupted or error-free. We may need to carry out maintenance, make updates or change features. Where a change significantly affects you, we will try to tell you in advance.

10. Suspension and ending your account

We may suspend or close your account if you seriously or repeatedly break these terms, or to protect other users or the service. Where reasonable, we will tell you first. You can stop using SarcoLife at any time and ask us to delete your account by emailing us.

11. Our liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under UK law, including your rights under the Consumer Rights Act 2015.
  • We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
  • SarcoLife is for personal use only. We are not liable to you for any business losses.
  • Because SarcoLife does not give medical advice, we are not responsible for decisions about your health that you make without checking with a qualified healthcare professional.
  • Subject to the points above, our total liability to you is limited to the amount you have paid us in the 12 months before the claim.

12. Changes to these terms

We may update these terms. If we make material changes, we will tell you in advance by email or in the app.

13. Law and disputes

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Contact

Questions about these terms: sarcolife.health@gmail.com.